Privacy Policy
Last Updated: January 28th 2025
1. Introduction
At Redwings SA de CV (“Redwings”, “we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us in accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).
By using our website, services, and engaging with us, you consent to the processing of your personal data as described in this policy.
2. Data Controller
The entity responsible for processing your personal data is:
Redwings SA de CV
Queretaro International Airport
El Marques, Santiago de Querétaro
Qro., Mexico
Email: sales@flyrws.aero
Phone: +52 442 473 6420
3. Information We Collect
We may collect and process the following categories of personal data:
a) Personal Identification Information
- Full name
- Address
- Phone number
- Email address
- Nationality
b) Financial and Billing Information
- Payment details (e.g., credit/debit card, bank account information)
- Billing address
- Taxpayer ID (RFC)
c) Flight and Service Information
- Travel itineraries
- Booking history
- Preferences for flight and aviation services
d) Technical Information
- IP address
- Browser type and version
- Device type
- Usage data related to website interactions
e) Employment and Recruitment Data (if applicable)
- CV, resume, or job application details
- Background verification information
4. How We Use Your Data
We use your personal data for the following purposes:
- To provide aviation services, including charter flights, FBO services, MRO, and aircraft management.
- To process payments and issue invoices.
- To manage customer accounts and respond to inquiries.
- To comply with legal and regulatory obligations.
- To improve our website and customer experience.
- To send marketing communications, promotions, and service updates (with your consent).
- To manage recruitment processes and employment applications.
5. Sharing of Personal Data
We do not sell or rent your personal data. However, we may share it with:
- Regulatory Authorities: To comply with legal obligations.
- Service Providers: Including payment processors, IT services, and aviation partners.
- Law Enforcement: In cases where it is required to protect our rights, customers, or comply with legal mandates.
- Affiliates and Business Partners: With your consent for specific services.
6. Your Rights Under LFPDPPP
As a data subject, you have the following rights:
- Access: You may request a copy of the personal data we hold about you.
- Rectification: You may request corrections to inaccurate or incomplete data.
- Cancellation: You may request the deletion of your data when it is no longer necessary.
- Objection: You may object to the processing of your data for certain purposes.
To exercise your rights, contact us at sales@flyrws.aero with a copy of your official identification.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or misuse.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and comply with legal obligations.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. You can manage your cookie preferences in your browser settings.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us at:
Redwings SA de CV
Queretaro International Airport
El Marques, Santiago de Querétaro
Qro., Mexico
Email: sales@flyrws.aero
Phone: +52 442 473 6420
